News
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What is cloud based unified communication?
30 July, 2020
In the last five years, unified communications have become increasingly important to businesses and customers alike. Consumers have willingly embraced the flexibility that comes with a digital customer journey and now the time has come to transform internal collaboration. Technologically driven business strategies and distributed working has seen businesses from a range of industry sectors […]
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Everything you need to know about business phone systems
24 June, 2020
For organisations large and small, activating a functional business phone system is one of the first critical installations required for day to day operations. For many businesses, once complete, it’s rarely thought upon again, until the existing system requires a substantial investment to upgrade or the technology can no longer facilitate business requirements. Today, business […]
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The end of offices? The future of work is now the present.
9 June, 2020
By Tim Jackson This pandemic has been the single biggest catalyst to get everyone thinking about their work practices, home workspace needs, transport frustrations and commercial leases. Employees have realised they don’t need to be in the office 5 days a week to communicate and feel part of an organisation or team. Employers have learnt that with […]
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New release for Microsoft Teams Calling product
23 April, 2020
Microsoft Teams Calling – Better product, better process Access4’s latest innovation, Microsoft Teams Calling pairs the flexibility of the popular collaboration software with customisable, advanced features to create a complete business phone system. The incredible growth of remote working solutions and collaboration software has made this a popular choice for Access4 partners, and today we’re […]
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A new generation of digital-first training – Welcome Cliff Ings
7 February, 2020
After an intensive search, we’re delighted to introduce you to Cliff, your new Training Manager. With a background in telco, higher education and the technology sector, Cliff will help further innovate and evolve the training we offer you. “I’m excited to bring a digital-first mindset and modern learning strategies to the pathways we offer to […]
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Integrated Public Number Database (IPND)
14 March, 2019
Who’s got your number? Just recently one of the industry publishers covered the subject of the Integrated Public Number Database (IPND) after the Australian Communications and Media Authority (ACMA) found that some of the Carriage Service Providers (CSPs) failed to provide accurate data. We decided it’s a good time to address the topic and help […]
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The Role of a Small Business PBX
1 December, 2018
The Hero of Your Mobile Integration What is the future workstyle for the small to medium enterprise-size businesses in the era of mobility, millennials and generation Z? Do you know which applications your employees use for everyday communication within the company and with your clients? As a small company owner, you may be concerned about […]
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Partner Training
14 August, 2018
Not just partner training – it’s a career opportunity You will hear us talking about the ‘Once in a generation shift to the cloud’ often. In the world of learning, a once in a generation shift happened a long time ago causing younger generations to choose lower-cost education over a traditional degree. In this Q/A […]
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Our Values – Flexible Working
27 June, 2018
How do we help flexible working? Hours, work patterns or locations are common elements of discussion when employees and employers negotiate flexibility. Depending on the industry, role or role requirements, there will often be a need to consider at least one aspect where flexible working arrangements are required. The term ‘work-life balance’ has been a […]
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Access4 Values
4 May, 2018
Customer first through passion and processes Innovate, Empower, Partner According to the Customer Service Institute of Australia, passion and processes are crucial drivers of service excellence represented differently depending on the business type. To manage these two modules successfully, CSIA says companies will need to have them aligned. Access4 is a partner-focused organisation, so our […]
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Re-thinking Workplace Flexibility
6 March, 2018
The business case for the flexible working practice Melbourne, Australia, 8 March 2018 – As advocates of flexible working, we are always on a hunt for good case studies, so we want to share this one in particular because of its extraordinary figures! JuggleStrategies published this whitepaper almost 17 months ago, but we think results […]
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First Contact Centre One certification for partners in the Asia Pacific
20 February, 2018
Access4 first to deliver BroadSoft Contact Centre One certification for partners in the Asia Pacific We can proudly announce that Aptel, CircleNet, Prosum and Devoli hold the first, globally recognised, CC-One Administration Professional Certification in the Asia Pacific. Acess4 organised first Broadsoft CC-One (Contact Centre One) training for its partners, last week in Melbourne, from […]
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When Unified Communications Provides Real Life Flexibility
1 March, 2017
Flexible Workplace and Unified Communications When we talk about IT and Unified Communications, often we get very hyped up about the technology and its features. Marketers and salespeople should always try to link features to situations that will add value to a business. As a Cloud Unified Communications provider, we are big on using our […]
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How Secure is Your Unified Messaging?
30 January, 2017
Is your business leveraging its chat assets? Instant Messaging or Unified Messaging (IM) has always been thought of as something that is generational and linked to “digital natives”. Increasingly in a more collaborative society, people are using messaging applications to connect informally with friends and colleagues with great benefits. WhatsApp now has over 1 billion […]
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Hidden Costs of Premise Based Phone Systems
30 November, 2016
Many manufacturers of Business Phone Systems (PBX) claim that buying a solution is more cost-effective over 5 years. What are the hidden costs they are not telling you about? Flexibility With premise-based Business Phone Systems (PBX) you are typically buying a fixed asset. This is either constrained by the appliance hardware, the servers you need […]
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Lessons About Cloud Unified Communications: the New Car Experience
6 July, 2016
The lessons my wife’s new car and our child are teaching me about Cloud Unified Communications About a year ago when my (then about to be) wife and I decided we would start a family I tried something new, for me. I took a view of needs outside of my own. As an expecting father, […]
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Communication, Responsibility, Experience and Knowledge
4 May, 2020
Communication, Responsibility, Experience and Knowledge PConnect delivers for healthcare with Access4 A little over 10 years ago Geoff Boyce and Gerard Buscombe saw an opportunity in the market to create an affordable, reliable, adaptable telephony service that was easily understood yet flexible enough to meet the modern business demands. They established a company called Precision […]
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Case Study – Automotive Industry
13 November, 2017
Brighton Nissan gets excited about UC innovation Situation Cameron Semark, Director & Dealer Principal, Brighton Nissan, said that they had been experiencing a number of problems with their previous phone system including call flow issues, which was impacting the service they delivered to customers and prospect buyers. “Our customer service levels are something we are […]
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Unified Communications Appreciation Index 2016
7 March, 2019
The beginning of the end for traditional Telcos? Introduction SMEs are being left behind in terms of telephony and IT because the main Telco incumbents are not advising these customers of their options, nor explaining the impact that proven, new products available on the market will have on their business. The incumbent has a vested […]
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The Cloud Momentum
27 April, 2018
Industry Analysis – Australia, the wave of Unified Communications is coming our way. This annual cloud collaboration industry analysis is conducted by BroadSoft, and it’s combined of 1,005 enterprise IT decision makers and seven countries on all continents – USA, Australia, New Zealand, Brazil, UK, Germany and France. It’s covering Health and Social Services, IT/Communications, […]
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Access4 UC Appreciation Index 2016
5 October, 2016
The beginning of the end for traditional Telcos? Access4 is proud to release the first annual Unified Communications (UC) Appreciation Index (“the UC Index”). The UC Index will track the opinions and preferences of the most senior decision-makers of SME businesses nationally regarding IT and telephony services and service providers on an annual basis. It […]
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Empowering the Flexible Workplace of the Future
23 May, 2016
Is lack of workplace flexibility keeping you in the office too long? The Australian workplace is changing. There is a trend of workers requiring more and more flexibility in how they engage in the workplace. Called millennials, this generation of “digital natives” have always had internet and mobile phones and based on research expect a […]
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Moving Your Business Phone System into the Cloud, 7 Reasons Why it Makes Sense
23 May, 2016
The case is compelling to move your Unified Communications to the cloud Cloud Unified Communications provides organisations with distinct advantages over existing on-premise solutions. A quick look at 7 key advantages: 1. Agility Organisations today require the ability to scale and contract as their requirements change. Hosted PBX provides this agility and with limited equipment […]
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Not All Hosted PBX’s are Created Equal
1 May, 2016
Hosted PBX, more marketing than technology? The discussion for most companies as to whether to use cloud services or not is over and the resounding answer is that cloud is the way to go. A 2015 survey found that 86% of Australian businesses are using Software as a Service (Australian Bureau of Statistics 2015). In […]
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Access4 named finalist for 2020 CRN Impact Awards
29 July, 2020
The Access4 team is celebrating the 2020 CRN Impact Awards announcement after being nominated as one of two finalists in the Platform Innovator category on the 23rd of July. The CRN Impact Awards celebrate channel-led projects that make a difference for customers, while the newly added Platform Innovator category specifically recognises the development of IP […]
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Access4 chalks up 100th partner milestone with another large MSP win from a Tier 1 carrier
23 April, 2020
MSPs are at tipping point Unified Communication as a Service (UCaaS) provider, Access4, announced that it recently signed its 100th Partner, with over 60 new partners signed in the past 12 months alone. Tim Jackson, Managing Director of Access4, said that demand was being fuelled by MSP’s frustrations with Tier 1 carrier reliability and service […]
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Our commitment to MSPs in the wake of Covid-19
11 March, 2020
With the global focus on COVID-19 and the expected spread of the virus over coming weeks and months, Access4 has considered how we as a business can assist partners and their clients to reduce risks and enable staff to work remotely. We recognise the need to support and stimulate small and medium businesses across both […]
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Scott Carter joins Access4 as Chair
6 October, 2019
Unified Communication as a Service (UCaaS) provider, Access4, today announced it has appointed former Vocus Executive, Scott Carter, as Chairman of the Board. Tim Jackson, Access4 Managing Director, said that the company had actively targeted Scott for the role given his significant experience leading fast-growing tech businesses. “Scott has a track record of success with […]
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Access4 Signs Spirit Telecom as a Platinum Partner
3 September, 2018
Partnership to Deliver Cloud UC Over Super-Fast Internet Unified Communications as a Service provider, Access4, today announced it has signed independent provider of Super Fast Internet, cloud solutions, unified communication services and Phone Names, Spirit Telecom Limited (ASX: ST1) (“Spirit”) as a Platinum Partner. Access4 Director of Sales and Marketing, Ruy Franco, said that the […]
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Access4 Releases Cloud ISDN Solution
20 March, 2018
Reduces end-user customer upgrade risk for NBN and 5G Unified Communication as a Service (UCaaS) provider, Access4, today announced it has released a Cloud ISDN solution that will allow companies to move away from traditional copper ISDN services without requiring upgrades to an existing PBX or configuration changes. Access4 Director of Sales and Marketing, Ruy […]
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Access4 Signs Viatek as Platinum Partner
14 March, 2018
Unified Communication as a Service (UCaaS) provider, Access4, today announced it has signed managed services provider Viatek Technology Pty Ltd and launched its integration of Microsoft Office 365 Active Directory (‘Office 365 AD’). Access4 Director of Sales & Marketing, Ruy Franco, said that the Viatek partnership was a great example of Access4’s capability, agility and […]
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Access4 Welcomes Dealer IT to Growing Partner Base
1 November, 2017
BroadSoft service, support and specialisation key to effective UC deployment Unified Communication as a Service (UCaaS) provider, Access4, is pleased to welcome automotive ICT specialist, Dealer IT, to its growing list of partners. Access4 Director of Sales & Marketing, Ruy Franco, said the company was glad to secure this IT specialist as the sign-up process […]
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Access4 Celebrates BroadSoft Award
8 June, 2017
UCaaS provider Access4 awarded for delivering innovation to market Unified Communication as a Service (UCaaS) provider, Access4, is celebrating a key win at the recent BroadSoft Annual Australasian Achievement Awards. Access4 Director of Sales & Marketing, Ruy Franco, said the company was proud to be recognised at the BroadSoft Connect event in Melbourne last week. […]
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Access4 Announces the End of Contracts for UCaaS Services
10 April, 2017
Market set for a shake-up as the pay-as-you-go promise of cloud becomes a reality for UCaaS Unified Communication as a Service (UCaaS) provider, Access4, today announced it will no longer require customers to sign contracts for services, and that it will continue to offer zero set up fees for any new customer. Access4 Director of […]
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Access4 First to Offer Broadsoft CC One in Australia
27 February, 2017
Cloud-based contact centre solution CC-One launched at Contact Centre Week 2017 Unified Communication as a Service (UCaaS) provider, Access4, today announced it is the first service provider in Australia to host a deployment of BroadSoft CC-One, BroadSoft’s newly released contact centre solution. BroadSoft CC-One is a cloud-based, omnichannel (voice, email, chat and social) contact centre […]
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Oper8 Partners with Access4 for UCaaS
23 February, 2017
Access4 Partners with Oper8 to Support Communic8 Suite of Hosted UC Products Unified Communications as a Service UCaaS provider, Access4 today announced it has signed Oper8 as a Partner. Access4 is providing its full range of Unified Communications (UC) solutions to Oper8; this includes Hosted PBX, UCaaS and Contact Centre as a Service (CCaaS). Built […]
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Access4 Signs Leading Wholesale Carrier Vibe Communications
30 August, 2016
Vibe becomes Access4’s first wholesale BroadSoft provider in NZ Unified Communication as a Service (UCaaS) provider, Access4, today announced it has signed New Zealand and Australia’s leading wholesale-exclusive provider of International Layer 2, Wholesale IP Transit and automated access service aggregation, Vibe Communications. Access4 is providing its full range of Unified Communications (UC) solutions to […]
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Access4 Brings Competitive Mid-Market UCaaS Solution to the Australian Channel
25 May, 2016
Access4 UCaaS Unified Communication as a Service (UCaaS) provider, Access4, today announced it has launched its business in Australia. Director of Sales and Marketing, Ruy Franco, said that the company has established a unique model in that it has been purpose-built to deliver a highly competitive solution that it will only sell via channel partners. […]
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Access4 readies partners to manage spike in demand for remote work and work from home solutions
13 March, 2020
New FastPort technology allows call redirection within 24 hours Unified Communication as a Service (UCaaS) provider, Access4, today announced it has created a fast track programme for partners. The programme will help them deal with an expected increase in demand to support work from home arrangements for employees to minimise the impact of COVID-19 since […]
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Security Rules
15 January, 2019
Happy New Year! Many people are coming back from leave this week after a couple of weeks of holiday time, and in fact, they may still be in holiday mode! This can be a time of slightly later starts, slightly earlier finishes and casual attire. They may also be lining up for new security access […]
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Product update
1 December, 2018
Free Mobile SoftPhone Add-on Available for Executive Users Based on your feedback and requests, we’ve added mobile functionality (softphone client) to the executive licence at no charge. Please note that that functionality only includes calling and doesn’t include the full feature set of collaboration tools such as My Room and Chat. Benefits: 1) Provides customer mobility […]
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Unified Porting Redirection Service
29 November, 2018
Move your customer’s services with no diversion costs during the porting process The Unified Porting Redirection (UPR) Service is designed to enable the migration of services to Access4’s environment prior to the porting process being completed and removes the complication with legacy porting workarounds. The service provides a single point for redirection of existing Geo […]
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Porting
29 November, 2018
Managing the Porting Process In this blog, we’ll describe porting, a key process between carriers when moving one number from one telephony provider to another. It’s a common situation where the customer is with a particular carrier and wants to move services to another provider, in this case, Access4. The process refers to transferring Direct […]
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Mobile Unified Communications Just Got Better
13 March, 2017
BroadSoft UC-One integration into Apple call kit a game changer for mobile Unified Communications Employees are looking for greater flexibility and work-life balance whilst businesses need to continue to be more competitive and increase productivity. Unified Communications as a Service (UCaaS) helps achieve this balance and provides businesses with the ability to meet the needs […]
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Access4 Call Quality Reporting
2 March, 2017
Understanding call quality for Internet voice applications It’s been a long time since Voice over Internet protocol (VoIP) became an alternative to traditional telephony. Initially used by enterprises to by-pass expensive national and international call routes VoIP became the mainstream when consumers started to use it, and subsequently small to mid-sized business in the form […]
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Collaboration Web Guest Access
30 June, 2016
Drop into a hosted collaboration session without any software With Access4 organisations can collaborate internally with UC-One Communicator users and to anyone with a chrome browser and an internet link. The link that you have been sent provides you guest access to Access4’s cloud collaboration from BroadSoft. To access this meeting all you need to […]
